We have tried to answer your questions about The Agatha Christie Film Collection here.
If we haven't answered your query here, our customer services team will be happy to help.
DATABASE FACTORY
Telephone: 0871 277 0098 (calls cost 10p per minute plus network extras)
Rep of Ire tel: 1890 719 981
Email: agathachristie@dbfactory.co.uk
Write to us at:
The Agatha Christie Film Collection
Unit 4, Pullman Business Park
Pullman Way
Ringwood
Hampshire
BH24 1HD
How do I cancel my subscription?
You can cancel at any time giving 28 days notice - please contact our Customer Services Team or call 0871 277 0098 (calls cost 10p per minute plus network extras). If you email the team, please include your name and subscription reference in the subject line.
I have received the wrong issue/s.
We will replace all your issues with the correct copies. Please post your incorrect copies to address below with a note including your name, address, subscriber number and which issues you should have received to:
The Agatha Christie Film Collection
FREEPOST (SWB20869)
Ringwood
BH24 1ZZ Alternatively you can contact our Customer Services Team on 0871 277 0098 (calls cost 10p per minute plus network extras) or email agathachristie@dbfactory.co.uk.
Please include your name and subscription reference on the subject line.
I have not received all my issues, can you help?
FREEPOST (SWB20869)
Ringwood
BH24 1ZZ Alternatively you can contact our Customer Services Team on 0871 277 0098 (calls cost 10p per minute plus network extras) or email agathachristie@dbfactory.co.uk.
Please include your name and subscription reference on the subject line.
Our Customer Services Team can sort this out for you. If you email the team, please include your name and subscription reference in the subject line.
What methods of payments do you accept?
You can pay by Direct Debit, Visa, Delta or Mastercard. Please call our customer services team to make the arrangements.
Can I get the free gifts without subscribing?
These gifts are exclusive to subscribers, but if you would like to subscribe you can do so via our subscribe page.
How much does it cost to subscribe?
The per issue prices are as follows: UK price is £3.99 for issues 1 and 2 together (special offer!), £5.99 for issue 3 and £7.99 from part 4 onwards. If you would like to subscribe you can do so via our subscribe page.
I can't find copies in the shops - help!
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Services Team.
Don't forget, if you take out a subscription, issues will be delivered to your door free and you get some great subscription gifts! Full details are given on the subscribe page of this site.
I can't see some of the pages on the website.
Don't forget, if you take out a subscription, issues will be delivered to your door free and you get some great subscription gifts! Full details are given on the subscribe page of this site.
It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please email us.
How can I get copies if I live outside the UK?
I am sorry, we cannot send copies outside the UK at the moment.
What day is the collection on sale?
Every other Thursday
How can I get back copies?
You'll be able to order copies from the website shop or order on this number 0871 277 0098. Please note that it can take up to 21 days to deliver your order.
I can't get through on the phone number given.
We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at agathachristie@dbfactory.co.uk.
